English Provender Co. :: Privacy Policy

PRODUCTS CHARGES CHECKOUT DELIVERIES ORDERS
PERSONAL DETAILS eSHOP PRODUCTS TECHNICAL

PRODUCTS

Q. How long can English Provender Company products be stored if they haven't been opened?

A. Well, if you haven't opened the jar or bottle it's fine to keep it in your cupboard – it doesn't need to be refrigerated. Once the product has been opened however, we recommend that you do keep it in your refrigerator. This helps to preserve the quality of the product, making sure it still tastes really great.

To find out the exact storage instructions please take a look the label, as these may vary according to the nature of the product.

Q. Do I need to use the products within the recommended timescale?

A. Yes, we recommend that you use the products within the time indicated on the label to ensure that they meet the quality standards that you'd expect from us. Hopefully this shouldn't be a problem as we're sure you'll love them!

Q. Where can I buy your products?

Please visit the product section for details on where you can buy our products.

Unfortunately it may be the case that our products may not be stocked in your nearest store, so we recommend that you contact your local store's customer services and they can let you know if the product you're interested in is on their shelves before you make that special trip and risk disappointment.

Q. What's the best way to use your freshly grated Hot Horseradish?

A. Our Hot Horseradish does exactly what it says on the jar, so beware it is not a creamed horseradish sauce. The Horseradish is in its pure state, so we can let everyone use it to suit their own taste. We do recommend that if you need to make it a little milder that you add a little cream (whipped double, whipping cream, crème fraiche) to the product. You could even add a little wholegrain mustard and some sugar if you wish.

Q. Why are some of your dressings and marinades not available all year round?

A. We do have a number of products which are available in stores throughout the year, but during the summer months when Dressings and Marinades are in greater demand, retailers often like to stock a wider selection. Why not have a look at our distribution list for more detailed information on product listings?

Q. Suitability of products for coeliacs

A. We endeavour to make our products suitable for coeliacs, and the majority are. However please double-check our labels or download our fact sheet (Microsoft Excel Spreadsheet.)

Q. Allergen information

A. We'll always let you know on our labels exactly which (if any) allergens are in our products. For those of you who have a nut allergy, the good news it that we do not use nuts anywhere on site.

Q. Are your products GM free?

A. All of The English Provender Company's products are GM Free.

Q. How do you make your products?

A. All of our ingredients are carefully sourced, and we then prepare our products with our own special creative flair. We have a real passion for food that we believe translates into really great tasting products. We also use open-pan preserving to achieve a truly traditional taste and consistency with our chutneys, relishes and condiments.

Q. Recycling

A. All our jars and bottles are suitable to be recycled. Consult the following website for more information on recycling ; www.recyclenow.com

Product information

Q. What is a chutney?

A. A chutney is a preserved or fresh relish similar to a pickle, made with herbs, spices, fruit or vegetables. There are two main types; a traditional British-style chutney is preserved through the process of cooking, and is usually quite sweet. In contrast, an Indian-style chutney can be preserved or fresh, and is normally hotter and more sour-tasting.

The main difference between chutneys and relishes is the finished texture. Chutneys are made from very finely chopped or sliced fruits and / or vegetables which are cooked very slowly to produce the characteristic smooth texture and mellow flavour.

Q.What is a relish?

A. A relish is made from mixtures of fruit and/or vegetables that are cooked together with vinegar and spices which act as preservatives.

The finished texture of a relish is usually far more chunky, as the ingredients used are cut into larger pieces, and the cooking time is shorter.

Q. What are pickles?

A. A pickle is both an ingredient (or mixture of ingredients) preserved in an acidic liquid or salt to prolong its shelf life, and the process by which the preserving is done. Some pickles, usually the sweet ones, have a jam-like consistency and are virtually chutneys by another name. In more classic pickles, the ingredients retain their shape and crispness, and remain more separated from their preserving liquid.

Q. What is a salsa?

A. Salsa describes a large family of fresh or cooked salad-like relishes, usually flavoured with chilli and herbs.

Q. What is a coulis?

A. In French, the word coulis refers to a thin puree. It is mainly used to describe a sweet sauce which can be easily poured.

Q. What is a dressing?

A. Dressings are liquid sauce-like combinations, usually containing herbs and seasonings that are tossed through, or poured over, raw or cooked ingredients to add flavour and texture and to bring out their natural taste.

Q. What is a vinaigrette?

A. A vinaigrette is a slightly thickened salad dressing, usually made from oil, vinegar and seasonings. Traditionally olive oil is used, but other oils such as sunflower or walnut are sometimes substituted or mixed with it. The vinegar is usually wine based - red, white or balsamic, but lemon juice is occasionally used instead. The term is mostly used to describe a type of dressing where the oil and water (vinegar) components separate out over time- often because they have little or insufficient stabiliser (see also the entry on Xanthan Gum below). Such dressings can be easily recombined by shaking the bottle. Just make sure the bottle cap is firmly on!

Q. What are condiments?

A. Condiments are flavourings or a mixture of flavourings added to dishes at the table to complement the taste of food. Nowadays the term is mainly applied to products that are served on the side of the plate with hot or cold meats. According to market data specialist AC Nielsen, the nation's favourite condiment is Mint Sauce. Bad news for the UK lamb population.

Q. Where can I get nutrition information about EPC products?

A. This information is available on the product labels. Some retailers also quote the information for each product on their websites.

Q. What is Xanthan Gum?

A. For those keen on Sci-Fi, we're sorry to report that despite having a name beginning with an 'X', Xanthan Gum comes only from humble planet Earth, and is a natural product - derived by a process of fermentation. It is a versatile and effective stabiliser and emulsifier which we use in dressings and mayonnaises. We use it in dressings to suspend 'bits' (like herbs) in the product so that they don't immediately sink to the bottom of the bottle. In mayonnaise it is excellent for keeping the combination of oil and water in suspension. In our view it is preferable to corn starch or other supposedly more 'natural' thickeners as it gives a less 'gloopy' or wallpaper paste- like consistency. Unlike the Mysterons, Flash Gordon would have nothing to fear!

CHARGES

Q. What is the minimum order value?

A. The minimum order that can be placed is for 6 items. Your order can be made up of 6 of the same product or you can 'pick n mix' from any of our products. If you do require larger volumes you can order multiples of 6 up to a maximum of 18 items per order.

Q. Is there a delivery charge?

A. Yes, it is currently £4.99 up to 18 items per order. Your order will be delivered by Parcel Force within 1-2 days.

Q. What payment methods do you accept?

A. We accept payments online via Visa, MasterCard, Switch/Maestro, Solo and Visa Electron. We are sorry that we don't accept American Express (Amex).

CHECKOUT

Q. Can I use a card which is not in my name to place an order?

A. Yes, but please ensure that the billing information that you provide when you register is the same as that of the card holder's information and ensure the delivery address is accurate. Please ensure you also have the card holder's permission!

Q. How do I check out my order?

A. After your payment has been taken and an order number has been generated you will be sent an E-mail confirming the order details and delivery address. When the item(s) are despatched, an E-mail will be sent notifying you that goods have been despatched and when you can expect to receive them. If you do not receive your order confirmation E-mail please contact customer services at shopenglishprovender@lick-uk.com.

DELIVERIES

Q. What happens if I miss my delivery?

A. Please contact shopenglishprovender@lick-uk.com quoting your order number in the subject line.

Q. How do I change my delivery?

A. Please contact shopenglishprovender@lick-uk.com quoting your order number in the subject line. Our service team will get back to you as soon as possible.

ORDERS

Q. Where can I find my order details?

A. After completing an online transaction, you will be E-mailed confirmation of your order details, along with the delivery address you used to register with. If you do not receive your order confirmation E-mail please contact customer services at shopenglishprovender@lick-uk.com.

Q. How do I know when my order has been placed correctly?

A. Prior to clicking on 'pay by debit or credit card' please check the order details and their quantities and the delivery address is accurate.

Q. How can I print out my order?

A. After you have completed your transaction, you will be advised of your order number and order details. You can then go to 'File' in your internet browser and select print to keep a record of these details. These items will also be sent in an E-mail to you, which you will also be able to print as a record.

Q. How do I make changes to my order?

A. If you have not clicked on 'pay by debit or credit card' then you can change the quantities and delete items in the shopping basket.

Once an order has been completed and paid for, you will need to contact customer services in order to make any changes.

Q. How do I cancel an order?

A. If you have not clicked on 'pay by debit or credit card' then you can leave the site and your order will not be processed. It is only when payment has been accepted on the Barclaycard payment pages and you then click on 'complete order' that you will have processed an order in full.

Once an order has been completed and paid for, you will need to contact customer services in order to make any changes.

Q. How do I get a copy of my receipt?

A. Your E-mail confirmation will act as a receipt. You will also receive a receipt with the delivered order. If you do not receive your E-mail confirmation please contact customer services at shopenglishprovender@lick-uk.com quoting your order number in the subject line.

Q. How can I get a refund for damaged or missing items?

A. Please contact shopenglishprovender@lick-uk.com quoting your order number in the subject line.

PERSONAL DETAILS

Q. How do I update my details?

A. Once logged in, if you click on 'My Details' you will be able to make any changes to the information in there.

Q. How do I sign up for/cancel all marketing communications?

A. When you register for the first time, you will be asked if you want to join our mailing list to receive news, offers and promotions. We always endeavour to send you relevant communication and will ensure that we do not fill your inbox with huge E-mails. However, if you decide you would no longer like to receive news from us, you can login, go to 'My Details' and then uncheck this option. At the foot of any previously received E-mails you will have an option to unsubscribe. Your un-subscription will be processed in 7 working days.

Q. Can I have my order delivered to a different address this time around?

A. Yes, when you are on the checkout page, you have the option to alter your delivery address. You must do this prior to clicking on 'pay by debit or credit card'.

Q. How do I change my delivery details?

A. After you've logged in and are at the checkout page you will be able to alter your delivery details. Alternatively, you can go to 'My Details' after you've logged in and alter your delivery address.

Q. What if I forget my password?

A. Go to the Register/login page, enter your E-mail and click on the 'forgotten your password' button.

eSHOP PRODUCTS

Q. How do I find products?

A. Using the categories on the left hand side, you can click to then view the products within the range. Within each of the product ranges you will also be able to view more detailed information such as dietary information etc.

Q. How do I find special offers and promotions?

A. Items in the sale will be labelled as such and show the reduced price. We will look to inform you of offers and promotions straight to your inbox, to receive these simply register on the site for news, offers and promotion.

Q. How do I add items to my basket?

A. Select a specific product and then choose whether you want to buy a 6 pack or an individual item's then use the dropdown to choose the quantity. Once you have selected a quantity you can click on 'add to basket'.

Q. How do I find products suitable for special diets?

A. When you have selected a specific product you will be able to see whether it shows an icon to denote whether it organic, vegetarian and/or fair trade.

Q. How do I return a product I am not happy with?

A. You will be able to return your product by either contacting Customer Services for guidance or by filling in the returns form that was included in the packaging of your order.

TECHNICAL

Q. I get a 'failed log-in' message when I log into English Provender Co.

A. If you type in the wrong login details you will be advised that they have not been recognised. If you have forgotten your password then you will be able to enter your E-mail address and have the password E-mailed to you. Please ensure you keep all your personal details safe and away from prying eyes!

Q. I get a 'page cannot be displayed' message

A. Please check your internet connection and hit refresh. If you have further problems, please contact customer relations at shopenglishprovender@lick-uk.com and they can help you put your order through.

Q. I can log into English Provender Co, but when I try to start shopping the site asks me to log in again.

A. The online store has a different login to the English Provender Co.com site. Please login or register your details to proceed to the checkout of the online store.

Q. When trying to get to the English Provender Co web site, I get a connection refused or a web site not found message

A. Please check you have the correct web address or hit refresh. If you have further problems, please contact shopenglishprovender@lick-uk.com and they can help you put your order through.

Q. Which browsers are compatible with English Provender.com

A. Users of Internet Explorer 5.5 and above, Mozilla, Firefox, Safari and Opera will be able to use this website.

FREQUENTLY

ASKED

QUESTIONS

BLOG

SHOP ONLINE